PelCab.UK's Privacy Policy
Last Updated: [March-23-2026]
At PELCAB, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, use our mobile application, or book our chauffeur services in the United Kingdom.
1. Important Information and Who We Are
PELCAB is the data controller responsible for your personal data. We ensure that all processing is conducted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Details: If you have any questions about this privacy policy or our data practices, please contact us:
Email: info@pelcab.uk
Primary Contact: Support Team
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, including:
Identity Data: First name, last name, and title.
Contact Data: Email address, mobile phone number, and billing address.
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: IP address, login data, browser type and version, time zone setting, and location data via GPS (when using the mobile app).
Profile Data: Your username, password, and booking history.
3. How Your Data is Collected
We use different methods to collect data from and about you:
Direct Interactions: You give us your Identity, Contact, and Financial data by filling in forms on our site or by corresponding with us by phone, email, or WhatsApp.
Automated Technologies: As you interact with our website or app, we may automatically collect Technical Data about your equipment and browsing patterns using cookies and server logs.
Mobile App Specifics: Upon your consent, we access GPS data to provide accurate pick-up services and efficient route planning.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
Performance of a Contract: To register you as a new customer and to provide the transport services you have booked.
Legitimate Interests: For fraud prevention, ensuring network security, and improving our website/app functionality.
Consent: For the use of cookies and GPS location tracking on your mobile device.
5. Third-Party Service Providers
To provide a seamless service, we coordinate with professional third-party providers. Your data is only shared to the extent necessary to perform their specific functions:
Stripe (Payments): All payments are handled by Stripe. We do not store your full credit/debit card details on our servers. Stripe is PCI-DSS Level 1 certified, ensuring the highest level of security for your financial transactions.
Twilio (Communications): We use Twilio to send automated SMS updates regarding your chauffeur’s name, license plate, and arrival status.
Google Maps & Analytics: We use Google Maps for interactive location services and Google Analytics to monitor website performance. This data is typically anonymised (IP anonymisation) to protect your identity.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
Encryption: We use SSL/TLS encryption for all data transfers.
Access Control: Access to your personal data is limited to employees and partners who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for financial records under UK law).
8. Your Legal Rights
Under the UK GDPR, you have the following rights:
Request access to your personal data.
Request correction of inaccurate data.
Request erasure of your personal data.
Object to processing or request restriction of processing.
Right to withdraw consent at any time.
To exercise any of these rights, please contact us at info@pelcab.uk.
9. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly if you disable them.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in the law or our internal processes. We will notify you of any significant changes via email or a prominent notice on our homepage.