These Conditions of Transportation govern the relationship between the CUSTOMER and the SUPPLIER (the transport provider) for all journeys booked through the PELCAB platform (www.pelcab.uk), operated by Professional Executives Ltd.

1. Booking Requirements and Accuracy

To ensure a seamless journey, the CUSTOMER must provide accurate details at the time of booking:

• Passenger & Luggage Count: The total number of passengers and pieces of luggage (including size/weight).

• Child Safety: In accordance with UK Law, children under 12 years old or under 135cm in height must use an appropriate child restraint. The CUSTOMER must specify the need for child seats or boosters during the booking process.

• Special Requirements: Requests for oversized luggage, wheelchairs, or the carriage of animals must be indicated in the “Additional Instructions.”

• Right of Refusal: The SUPPLIER reserves the right to refuse transport if the actual requirements (passengers/luggage) exceed what was booked and cannot be safely accommodated.

2. The Pick-Up Process

• Location & Timing: The CUSTOMER must be at the agreed pick-up location at the scheduled time.

• Identification: The chauffeur will identify themselves at the arrival point (Airport/Station/Hotel) by holding a sign featuring the CUSTOMER’S name or the PELCAB logo.

• Vehicle/Driver Changes: In the event of an unavoidable change to the assigned vehicle or chauffeur, the CUSTOMER will be notified via email or SMS.

3. Modifications and Cancellations

• Cancellations:

  • Standard Cancellation: Permitted up to 24 hours before the scheduled departure. An administration fee may apply, the details of which will be provided upon contact or at the time of the request.

  • Late Cancellation: If a booking is cancelled within 24 hours of the departure time, or if the CUSTOMER fails to show up, the full fare is payable.

• Re-Booking & Changes:

  • Changes to time or destination must be made at least 2 hours before the scheduled departure.

  • Modifications made between 24 and 2 hours prior to departure are subject to a re-booking fee. The exact fee amount will be confirmed by our support team during the modification process.

  • Any change in route or duration may result in a recalculation of the fare based on current SUPPLIER availability.

4. Delays and Waiting Times

• Inbound Travel Delays: No additional charges are applied for delays involving aircraft, buses, or trains, provided the CUSTOMER has supplied a valid flight/trip number.

• Complimentary Waiting Time: The SUPPLIER provides a 30-minute grace period from the agreed pick-up time.

• No-Show Policy: If the CUSTOMER is not present within 30 minutes of the scheduled time and cannot be reached via the provided phone number, it will be recorded as a “No-Show,” and the full fare remains payable.

• Extended Waiting: If the CUSTOMER requires extra time (e.g., passport control or baggage delays), they must notify the driver immediately. Additional waiting time may be charged at the current standard rate.

5. Passenger Conduct and Obligations

• Vehicle Care: Passengers must treat the vehicle with respect. Any damage caused to the interior or exterior by the CUSTOMER will result in a cleaning or repair charge.

• Safety: The wearing of seat belts is mandatory for all passengers under UK law.

• Prohibited Items: Smoking, vaping, and the consumption of illegal substances are strictly prohibited in all vehicles.

6. Pricing and Payments

• Fare Structure: The price confirmed at the time of booking includes all logistics, tolls, and standard parking for the requested route.

• Additional Costs: The final price does not include costs incurred by the CUSTOMER during the journey, such as:

  • Unscheduled extra stops or route changes.

  • Additional mileage requested during the trip.

  • Extended parking fees resulting from CUSTOMER delays.

  • Excess baggage not disclosed at the time of booking.

7. Unavoidable Circumstances

The SUPPLIER reserves the right to provide a substitute vehicle of an equivalent or higher class in the event of a mechanical breakdown or unavoidable emergency. If a journey cannot be fulfilled, the CUSTOMER will receive a full refund of any fees paid.